knowledge topics
Trust
KNOWLEDGE EXPECTED OF: Both CFP® Professionals and QAFPTM Professionals
- Identify that trust is a cornerstone of relationships.
- Define components of trust.†
- Character
- Competence
- Identify ways of building trust, such as:
- Listen
- Act with integrity
- Demonstrate benevolence
- Act with empathy
- Have genuine interest
- Perform competently
- Act in consistent and predictable ways
- Ensure congruence between words and actions
- Practice accountability
- Communicate accurately, openly and transparently
- Be emotionally aware
- Manage expectations appropriately
† For further understanding of trust, please see a model presented by Richard Barrett based on the work of Stephen M.R. Covey at http://richardbarrettblog.net/2014/04/11/building-trust-in-your-team-the-trust-matrix/
Glossary of Verbs (mouse over to see definition)
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Define
To state exactly the meaning of
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Identify
To be aware of / to recognize and correctly name / to locate an appropriate resource
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Explain
To make clear the meaning of / to describe something in more detail or reveal relevant facts or ideas related to it
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Compare
To note the similarities and differences between two or more things
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Estimate
To determine an approximate value for
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Calculate
To find the value using mathematics
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Convert
To change from one form or purpose to another
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Evaluate
To reach a conclusion or make a judgement through careful study
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Interpret
To give the meaning of / to construe or understand / to translate orally
