This webpage contains up-to-date information on available in-person test centres as well as the technical requirements for writing the online proctored exam, system checks that must be completed before sitting the exam and how to prepare your testing environment for exam day.
As the COVID-19 pandemic continues, FP Canada™ continues to closely monitor government announcements regarding changes in local gathering limits and the potential impact on in-person test centres. The health and well-being of our candidates, proctors and staff is our top priority and we are taking all necessary precautions to provide a safe testing environment.
Given the fluid situation, we expect to hear from some government leaders throughout the coming week and these announcements may impact the upcoming exams being held at in person test centres.
Toronto and Peel Region In-Person Test Centre Candidates
Given the Ontario government’s mandated lockdown effective Monday, November 23, candidates in these regions for the QAFP exam on Monday, November 23 and the CFP exams on November 24 – 26 have been contacted with options for their exam sitting.
Other Regions If candidates in other regions do not hear from us about a test centre closure, their exam will take place as scheduled and subject to procedures outlined in the Admission Ticket.
All exam candidates for online proctoring have now received their Admission Ticket from Yardstick. If candidates are unable to locate the email, contact Yardstick testing support at email@example.com or 1-888-900-0005 option 1.
Review the technical requirements, process for completing the system checks and instructions on how to prepare your testing environment for exam day. It is MANDATORY that all candidates test their exam day computer PRIOR to the exam date and is the candidate’s responsibility to do so using the equipment and internet connection to be used on exam day, to ensure all requirements are met. If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a “No Show” for the exam.
|Web Camera||640 x 480 resolution||1280 x 720 resolution|
|PC User||Windows Vista||Windows 10 (10 S mode is not supported)|
|Mac User||OS X 10.5 or higher||OS X 10.13 High Sierra|
|Internet Download Speed||.768 Mbps||1.5 Mbps|
|Internet Upload Speed||.384 Mbps||5 Mbps|
|RAM||1024 MB||2 GB|
|Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
In anticipation of exam day, candidates MUST ensure their computer meets the system requirements
Ensure your computer is prepared 30 minutes prior to the scheduled connection time to reduce potential connection issues.
If a candidate is unable to access their exam due to a failure to complete the computer readiness check prior to the exam, they will be deemed a ‘No Show’ for the exam.
This video demonstrates the secure check-in process that you will go through on exam day.
If you are having trouble confirming preparedness before the exam, or connecting to the proctor on the day of the exam, contact ProctorU directly using the below methods.
1-855-772-8678, Option 1
Click on "Having Trouble with an Exam" and then "I am a test-taker".
You will see options at the bottom of the screen
If you are calling on exam day, we recommend you call or use the live chat for faster response time.
If you can't log in or launch your exam on exam day, contact Yardstick support.
1-888-900-0005 option 1
Candidates are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam.
The following is required and will be confirmed by the proctor:
During the examination, candidates are not permitted to do any of the following: