The purpose of the Board Development Committee is to foster Board effectiveness by:

  • facilitating the effective functioning of the Board and enhancing the quality of Board governance, communications, engagement and collaboration, while fostering an effective Board/CEO relationship
  • leading board succession planning
  • establishing and assessing Director qualifications
  • identifying and recruiting qualified Board, Officer, Committee and Panel candidates
  • measuring Board performance
  • overseeing the orientation and continuing education of Directors
  • developing, reviewing and revising (as necessary) Board Policies and By-laws
 

Susan Silma

Committee/Panel Position(s)

Member, Board Development Committee

Employer

OMERS
Toronto, ON

Susan is a passionate champion for simplifying and humanizing the client experience. She is a lawyer and former regulator with deep experience in the financial services and pension industries. She has developed client insights through extensive client research and leveraging data and behavioural science principles. She has worked with technology and communications teams to incorporate the client lens into a variety of digital products. 

Susan leverages her unique background, skillset and perspective to identify and solve client engagement challenges and drive efficiencies and innovation at the intersection of client experience, technology and regulation. 

Susan currently leads client engagement transformation at one of Canada's largest pension funds. 

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