Investigation Process

The FP Canada Standards Council Disciplinary Procedures for Examination Misconduct guide how FP Canada Standards Council conducts Investigations and hearings into actions by FP Canada certificants that may represent a breach of the FP Canada Standards Council Standards of Professional Responsibility. To ensure that a fair and consistent process is followed with each complaint, FP Canada Standards Council provides this document as a resource that may be used by you or your legal counsel, the subject of your complaint or their legal counsel, or the Hearing Panel.

 

Initial Assessment

FP Canada Standards Council will confirm receipt of your complaint within two business days. An initial assessment will be conducted to determine if there is a potential violation of the FP Canada Standards Council Standards of Professional Responsibility. During this stage, FP Canada Standards Council may contact you for further information/documentation or clarification.

If it is determined that no breach of the Standards of Professional Responsibility has occurred or that a case could not possibly be made, we will inform you and the file will be closed. The initial review stage may take up to 90 days.

 

Investigation

If FP Canada Standards Council determines that there are sufficient grounds to launch an Investigation, the FP Canada certificant who is the subject of the complaint will be notified, provided relevant details (typically a copy of the complaint is sent) and given a deadline to respond. Where the FP Canada certificant fails to respond and/or cooperate with the Investigation, the matter may be referred to a Hearing Panel, for consideration.

Once the FP Canada certificant’s response and supporting documentation is received and reviewed, a determination is made regarding whether there is evidence of a breach of the FP Canada Standards Council Standards of Professional Responsibility. If it is determined that there is insufficient evidence of a breach, or the matter is unlikely to result in a finding of misconduct, FP Canada Standards Council will inform both you and the FP Canada certificant in writing that the complaint has been dismissed.

If it is determined that a possible breach of the Standards of Professional Responsibility exists, FP Canada Standards Council will inform both you and the FP Canada certificant of the complaint. These matters are escalated to a Hearing Panel.

 

Hearing Panel

An independent Hearing Panel will conduct a disciplinary review. Hearing Panels consist of three members of the Hearing Panel roster and include, at a minimum, two CFP® professionals.

Disciplinary action may include, but is not limited to, a permanent revocation or temporary suspension of the right to use the CFP marks, a requirement to complete remedial education or a Letter of Admonishment

View Reports on Disciplinary Actions

 

Appeals

Either the FP Canada certificant or FP Canada Standards Council may appeal the decision of a Hearing Panel on the grounds that there has been a significant and material error.

Either party must provide written notice of an intention to appeal within 30 days of the Hearing Panel’s decision. If neither party appeals within the allowed time, the decision of the Hearing Panel is final.

An independent Appeal Panel, composed of three members from the Hearing Panel roster, will be appointed to review the decision of the original Hearing Panel. No members of the original Hearing Panel can participate on the Appeal Panel.

 

Fairness Commissioner

As the final point of escalation, FP Canada Standards Council provides access to a Fairness Commissioner to conduct an impartial and unbiased third-party review of an FP Canada Standards Council process with no personal interest in the outcome of the Investigation.

Learn More

 

External Enforcement Bodies

You may also address your complaint with an external enforcement organization such as a federal or provincial/territorial securities or insurance regulator.

View External Enforcement Bodies